Fotromed will visit European customers in November 2026 to gather feedback on equipment use, discuss operational questions and support needs, and strengthen communication with its existing customers.
Guangzhou, China, October 16, 2026 -- Fotromed will visit existing customers in Europe in November 2026 for discussions about equipment use, operational questions and ongoing support needs. Announced on October 10, the visits will give the company's team an opportunity to hear directly from customers using its aesthetic equipment in their daily work.
The meetings will build on communication already taking place through messages, email and video calls. They are intended to give customers time to explain their experience in greater detail, share feedback and identify areas where further guidance would be useful. The invitation extends to both recent equipment users and customers who have been working with the company's machines for longer.
Feedback from day-to-day equipment use
During the visits, fotromed will discuss what is working well for customers, questions that arise during operation, and support concerns they would like the company to follow up on. Customers can bring individual questions or describe a broader aspect of their experience with the equipment.
Customers may have different workflows and priorities. Face-to-face discussion offers an opportunity to understand that context: how a question arises in routine use, what the customer would like clarified, and which issues need additional attention. This approach keeps the conversation connected to the equipment and the people using it.
Customers do not need to have a particular problem to request a meeting. The company has also invited general feedback from customers and their teams, including observations from regular use and ideas they would like to share.
Connecting discussions with ongoing support
The November conversations will complement existing support resources for customers using Fotromed equipment. The company's training-support information describes model-specific live online video guidance, written manuals and continued contact for product questions after training. Those resources address practical aspects of equipment use, including setup, operating workflow and routine care. They provide a reference point for customers considering which questions or support needs they would like to discuss with the visiting team.
For the November meetings, customers are encouraged to share their equipment details and discussion topics beforehand. This will help the team prepare for the conversation. When an issue needs further follow-up, the team and customer can discuss appropriate next steps.
Coordinating customer meetings
Customers interested in meeting the team can contact their usual Fotromed representative with their city, availability during November, and the machine or questions they would like to discuss. The representative will follow up to coordinate the arrangements and a suitable meeting time.
The company's October 10 announcement provides the contact instructions.
About Fotromed
Fotromed is a Guangzhou, China-based supplier of aesthetic equipment and post-treatment skincare products for health and beauty businesses. Its equipment range includes HIFU, RF microneedling, hydro facial, LED light therapy, fractional CO2 laser and skin-analysis machines. The company also offers equipment consumables and spare parts, alongside product guidance and technical support.
Contact Info:
Name: Kelcy Lee
Email: Send Email
Organization: Fotromed
Phone: +86 187 013 419 26
Website: https://fotromed.com/